FAQ’s
Most frequently asked questions that may help you in purchasing in our online store.Shopping Basics
HOW DO I ORDER? ?
To place your order, use our secure website www.alohashirtsclub.com. Add your products to the shopping cart, click on Proceed to Checkout, fill in all the information, and click on Pay Now, or call within the US:
Store: 808 545 3179
International: +001-808-888-0811
Live Customer Service is available Monday to Friday 9 am – 3 pm Hawaiian Standard Time.
You can also email us at: guest-services@alohashirtsclub.com
Regular order processing time is 1-2 days and transit time is about 7-10 days. Rush shipping is available.
What are your return policy?
Our refund and returns policy are for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A 15% restocking fee will be charged for all returned items.
Do You Ship Internationally?
Yes. We ship worldwide via FedEx or USPS
Payments
What Payment Methods Are Accepted?
We accept Visa, MC AMX, PayPal, Discover, Shop Pay, G-Pay, Dinners, and others.
Do you accept international credit cards?
Yes. we do.
Do you charge sales tax on any item?
Only if you purchase within the state of Hawaii
Shipping & Returns
I want to return my purchase! What do I do?
The instructions on how to return are in your delivery package. If you cannot find it, please feel free to contact us at 808-545-3179
How long does it take for me to get a refund?
All the refunds are processed to the original payment within 7 working days after we receive and inspect the items. Returned items have a restocking fee of 15%.
How Can I Cancel Or Change My Order?
Contact us from 9 am to 3 pm Monday through Friday Hawaii time at 808-545-3179, or email us at guest-services@alohashirtsclub.com
How can I get assistance if I need it?
You can contact us at 808-545-3179, Monday through Friday from 9am to 3pm Hawaii time, or emails us at guest-services@alohashirtsclub.com